The boring bit!
1. About these terms and conditions
1.1 In these terms and conditions “we”, “our”, and “us” refer to AEKISS LTD TRAINING trading under Kiss Aesthetics and “you” and “your” refers to the delegate purchasing a AEKISS LTD training course.
2. Booking your training course
2.1 Kiss Aesthetics reserves the right to decline admission to any of its training courses.
2.2 Kiss Aesthetics reserves the right to cancel or change planned training courses in terms of dates, locations, and course content. You will be notified at least 24 hours in advance of any planning changes and an alternative date will be offered.
2.3 Irrespective of circumstances, Kiss Aesthetics accepts no liability for any loss of earnings or expenses incurred by you or any models.
3. Paying for your training course
3.1 You may pay for your training course electronic invoice.
3.2 You may pay for your training course in one of two following ways:
3.2.1 Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent within 72 hours of payment being received in full. Please send proof of payment.
3.2.2 Payment scheme – you are required to pay the deposit of 20% of your course in order to secure your place on a course date. An order confirmation confirming your place will be sent within 24 hours of us receiving your deposit payment. We will then contact you to arrange your future payment dates for when additional payments can be taken by card payment over the phone (note we will allow a maximum of 2 payments for the balance). 3.3 Your course balance must be paid in full no later than 4 weeks prior to the course start date. It is the delegate’s responsibility to ensure that the balance is paid in full at least 4 weeks before the course date. Failure to do so may result in your course place being cancelled, re-listed for sale and any payment already made may be forfeited in line with our cancellation procedure.
4. Cancelling your training course booking
We understand that sometimes plans change and you may need to change your arrangements. Please see below our Terms & Conditions for how we handle cancellations and amendments, these rules also apply to sickness.
4.1 Should you wish to cancel your booking; the following terms and conditions apply: 4.1.1 All cancellations must be made in writing to [email protected] and will incur a 30% admin charge.
4.1.2 Cancellations more than 6 weeks before your course date– please contact us to obtain a refund.
4.1.3 Cancellations between 4 and 6 weeks before your course date– there is a 40% charge plus the admin charge, please contact us to obtain a partial refund.
4.1.4 Cancelling 3 weeks (21 calendar days) before your course date – 100% of the course fees must be paid.
4.1.5 Any remaining balance on a delegates account must be allocated within 12 months or will be void.
4.1.6 Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Kiss aesthetics do not provide any cancellation insurance, but are aware of Cancel sure Insurance, a company which specialises in insurance for training course cancellations (please be aware this does not constitute a recommendation and Kiss Aesthetics cannot accept any liability for any insurance policy you choose to buy).
4.1.7 Kiss Aesthetics does not issue refunds for Acts of God. ● An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. ● This also includes weather-related issues such as snow, ice, floods etc. ● If Kiss Aesthetics chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course. ● Kiss Aesthetics will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.
5. Amending your training course booking
5.1 Should you wish to amend your booking by changing your course date, the following terms and conditions apply:
5.1.1 All requests to change course date must be made in writing to [email protected] and will incur a 20% admin charge.
5.1.2 Kiss Aesthetics cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in Section 4 of this document.
5.1.3 Changing course date rearrangement fees: ● Changing date between 1-3 working weeks (7-21 calendar days) before your original training course date – there is a 30% charge for changing date plus the administration charge of £50. ● Changing date within 1 week (7 calendar days) of course date – there is 50% charge plus £50 admin fee. ● Changing date within 48 hours – 100% fee plus £50 admin fee ● In the event of a death in your immediate family, please contact us within 7 days of the circumstances to notify us and we will re-book your course place upon the supply of a death certificate (subject to a £50 administration fee). Unfortunately no other exceptions can be made. We apply these fees because the closer it gets to the course date, the harder it is to fill delegate spaces. If you need to change your course, please contact us to book onto a different date and to pay the residual charge required if necessary.
6. Contacting Kiss Aesthetics
6.1 You can contact Kiss Aesthetics in any one of the following ways:
6.1.1 By telephone on 020 3633 5626.
6.1.2 By email at [email protected]
7. Data Protection
7.1 In booking a training course with Kiss Aesthetics, you agree to us using any data you submit in order to process your order and for future marketing purposes by Kiss Aesthetics.
7.2 Your details will not be transferred to any third party without your written consent.
8. Complaints
8.1 Kiss Aesthetics takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.
8.2 Complaints about any aspect of Kiss Aesthetics should be made in writing by emailing [email protected]
8.3 Complaints received in writing will be acknowledged by return email or letter within one week of receipt.
9.Liability
Under no circumstances will AEKISS LTD or trainer/trainers be responsible for any loss or damages including loss of profits, loss of business or any indirect or consequential loss arising as a result of any reliance or purported reliance on the techniques shown/information given after the course. Any liability for death or personal injury is excluded to the maximum extent allowable by law.
